Enchanted Weddings & Events Limited
Trading as Enchanted Weddings & Events & Enchanted Balloons Bristol
Terms & Conditions of Sale, Services and Hire

Effective date: January 2025

1. Company

These Terms and Conditions apply to all goods, services, venue styling, balloon décor, floristry, event décor, prop hire and related services supplied by Enchanted Weddings & Events Limited, trading as Enchanted Weddings & Events and Enchanted Balloons Bristol ('the Company'). By confirming a booking, the Customer agrees to these Terms.

2. Quotations

Quotations are valid for 14 days and are subject to availability. Prices may change after expiry.

3. Booking

A non-refundable booking fee of 20% secures the event date and is deducted from the final balance. No booking is confirmed until the booking fee is received.

4. Payments

The remaining balance is due no later than three (3) weeks before the event unless agreed otherwise in writing. Bookings made within three weeks require payment in full.

5. Stored Card Authorisation

Where a payment card is provided and securely stored through our payment provider, the Customer authorises the Company to collect any unpaid balance after the due date together with any sums payable under these Terms including agreed extras, late return charges, replacement costs for lost or damaged hire items, additional cleaning charges and additional staffing charges. Receipts will be issued. If payment is declined, the debt remains payable immediately.

6. Cancellations

The booking fee is non-refundable. Cancellation charges may apply: within 8 weeks up to 50%; within 4 weeks up to 70%; within 7 days up to 80%; within 48 hours up to 100% of the booking value.

7. Changes

Changes requested by the Customer must be made in writing and are subject to availability.

8. Delivery & Collection

Delivery and collection times are agreed in advance. The Customer must ensure suitable access and parking. Delays caused by the venue or Customer may incur additional charges.

9. Hire Equipment

All hire items remain the Company's property. The Customer is responsible from delivery until collection.

10. Loss or Damage

Lost, stolen or damaged items will be charged at replacement cost. Excessive cleaning may incur additional charges.

11. Security Deposits

The Company may require a refundable security deposit held against a valid payment card.

12. Balloon Products

Latex balloons are natural products and are affected by temperature, sunlight and environmental conditions. Float times are estimates only and cannot be guaranteed.

13. Fresh & Artificial Flowers

Fresh flowers are seasonal and substitutions of equal or greater value may be made where necessary. Artificial flowers may vary slightly from photographs.

14. Outdoor Installations

Outdoor décor is weather dependent. The Company may modify or refuse installation where conditions are unsafe. No refund is due where reasonable alternatives are offered.

15. Customer Responsibilities

The Customer must provide accurate information, obtain venue permissions and ensure children are supervised around décor and hire items.

16. Photography

Unless requested otherwise in writing before the event, the Company may photograph completed work for marketing and portfolio purposes. No personal information will be published without consent.

17. Health & Safety

The Company may refuse installation where conditions are unsafe for staff or guests.

18. Force Majeure

The Company is not liable for delays or non-performance caused by events beyond its reasonable control including severe weather, fire, flood, pandemic, road closures, terrorism, industrial action or government restrictions.

19. Liability

Nothing excludes liability where it cannot legally be excluded. Otherwise the Company's liability is limited to the total value of the booking.

20. Complaints

Any concerns should be reported within 48 hours of the event so they can be investigated promptly.

21. Governing Law

These Terms are governed by the laws of England and Wales and disputes shall be subject to the jurisdiction of the English courts.

Acceptance

By paying a booking fee, signing a quotation, accepting an online quotation or otherwise confirming a booking, the Customer confirms that they have read, understood and agree to these Terms and Conditions.